Shipping costs are calculated based on the total weight of your order.

The shipping fees for one bag are:

• Free for delivery to the United States.
• $25 USD for delivery to any international destination.

• In the United States, delivery takes a maximum of 5 business days (excluding models on pre-order, in which case the shipment date is indicated on our website as well as your order confirmation email).
• International delivery takes a maximum of 10 business days (excluding models in pre-order, in which case the shipment date is indicated on our website as well as your order confirmation email).

Our bags are shipped directly from our workshop in Chicago and delivered by USPS or UPS.

Our courier sends tracking information by email or text message as soon as your order is shipped, so that you can track your delivery.

Once your parcel has been sent, you can manage its delivery thanks to our courier’s On Demand Delivery service. You will be able to choose from the available delivery options via the link sent to you by our courier

If your order has been placed within the hour, you can send an email to contact@renacer-as.com. We will make sure that your delivery address is modified.

If your order was placed more than one hour ago (except for models in pre-order), unfortunately we cannot guarantee the possibility of changing your shipping address. It is very likely that your order is already being prepared for shipment.

However, do not hesitate to contact us at contact@renacer-as.com so that we can confirm whether a change of address is possible.

In the case of a lost parcel, please contact our Customer Service at: contact@renacer-as.com

All our leathers are chosen with the greatest care. We work with the largest tanneries in Italy to offer you leathers of rare elegance. Furthermore, the small irregularities that they may present do not constitute defects, but are inherent to these natural materials.

Avoid contact with water, greasy substances, perfumes and cosmetics.

Be careful with new and dark clothing where the dye in the clothing could stain or scald the leather.

Do not overload the bag.

Please note that leather ages over time and with good care and maintenance could last you more than 10 years. 

We recommend once a year (or whenever you deem it necessary) to apply a natural leather balm (we recommend Smith’s Leather Balm).  Apply a small amount with a soft cloth in a circular motion, leave for a few minutes and wipe off any excess. 

If the leather gets wet, absorb the excess with a soft cloth.

Allow to dry at room temperature.

It is not necessary to apply a maintenance cream.

We also offer maintenance and repair service contact us at cost price.

On our website, you may only pay for your order with Mastercard, Visa and American Express is accepted on our websites.

Your bank account will be debited as soon as your order is validated.